Privacy policy

Privacy Policy for The Laundromat

The Laundromat ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility or use our services, including booking, drop-off, pick-up, wash-and-fold, and self-service options, in accordance with applicable laws, including the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following types of information when you interact with us:

A. Personal Information:

Contact Information: Name, email address, phone number, and physical address.

Payment Information: Credit card details or other payment methods. Payment processing is handled by a third-party processor; we do not store your payment details.

Transactional Information: Details about services you book or use (e.g., items dropped off for wash-and-fold service).

B. Usage Information:

Service Use: Information about your use of our services (e.g., self-service machine usage or drop-off history).

Website Data: Data such as IP address, browser type, and browsing behavior when using our online booking platform.

C. Device Information:

Device type, operating system, and unique device identifiers if you use our mobile app or website.

2. How We Use Your Information

We use the information collected to:

Provide and improve our services.

Process transactions and send receipts or confirmations.

Communicate with you regarding your bookings, inquiries, or updates.

Personalize your experience and provide tailored recommendations.

Comply with legal obligations and enforce our terms of service.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

A. Service Providers:

Third-party vendors that assist with payment processing, data hosting, customer communications, or other business functions.

B. Legal Obligations:

Government authorities or other entities as required by law or to protect our rights.

C. Business Transfers:

In the event of a merger, acquisition, or sale of our business assets.

4. Your Rights Under CCPA

If you are a California resident, you have the following rights:

Right to Know: Request details about the categories and specific pieces of personal information we have collected about you.

Right to Delete: Request deletion of your personal information, subject to legal and operational limitations.

Right to Opt-Out: Direct us not to sell your personal information (note: we do not sell personal information).

Right to Non-Discrimination: Receive equal service and pricing regardless of exercising your privacy rights.

To exercise these rights, please contact us using the information below.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of significant changes by posting a notice on our website or contacting you directly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

The Laundromat
1408 Solano Ave,

Albany, CA 94706

thelaundromat1987@gmail.com

This Privacy Policy complies with California privacy laws, including the CCPA. By using our services, you agree to the terms outlined above.

Effective Date: Jan 20, 2025
Last Updated: Jan 20,2025